Yayın Detay

  • Title : USAGE OF CUSTOMER SATISFACTION FEEDBACKS IN IMPROVING SERVICE OPERATIONS: AN APPLICATION OF AN AUTO-SERVICE OPERATION
  • First Author : Ezgi KARATAŞ YÜCEL
  • Authors : -- Emre Bilgin SARI
  • Keywords : Service operations, feedback, customer dissatisfaction, customer satisfaction, auto-service business
  • Basic Area : İŞLETME
  • Page Id : 250-265
  • Rank Id : 16
  • Year : 3
  • Volume : 8
  • DOI : 10.18020/kesit.1169
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