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Title : USAGE OF CUSTOMER SATISFACTION FEEDBACKS IN IMPROVING SERVICE OPERATIONS: AN APPLICATION OF AN AUTO-SERVICE OPERATION
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First Author : Ezgi KARATAŞ YÜCEL
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Authors : -- Emre Bilgin SARI
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Keywords : Service operations, feedback, customer dissatisfaction, customer satisfaction, auto-service business
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Basic Area : İŞLETME
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Page Id : 250-265
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Rank Id : 16
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Year : 3
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Volume : 8
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DOI : 10.18020/kesit.1169
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